Photo of student using computer
Resources

Tech Support

Student Portal and Email

SIS (Student Information System)

SIS is where Westcliff University students can view their registration and financial account details. Academic records can be found here, as well as course schedules and announcements.

Forgot your password? Enter your username here to reset your password!

Is your SIS account disabled? If your SIS login is disabled, your Student Services Representative can reset login information at your request. Please email or call your Student Services Representative for assistance during regular office hours.

GAP (Global Academic Portal)

GAP is where current courses can be accessed. Courses open on the Saturday prior to the beginning of the course and can be found on your GAP home page. The course syllabus and assignments can be found here.

Have you forgotten your GAP login? Click Lost Password to send a link to reset the password to your associated email.

You may also request assistance or report a problem with GAP by contacting the Technology email (technology@westcliff.edu) or by chatting with us through online.

Westcliff Email

Each Westcliff University student is provided a Westcliff email address. Please login using email.westcliff.edu. We require students to communicate with administrative staff and faculty through Westcliff email to ensure privacy and security.

Don’t have access to your Westcliff email? Contact technology@westcliff.edu for support.

Technology Requirements

Each student should either possess a computer – laptop or desktop, or have access to a computer. In order to make best use of the Virtual Class Session (VCS) platform – Zoom – each student should have associated with their computer, a webcam, a microphone and a speaker. In order to participate in Virtual Class Sessions (VCSs), please review minimum requirements listed below:

Most course instruction materials will be presented in Microsoft Word, Excel, or PowerPoint.

For PC, Mac, And Linux

System Requirements

  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  • A webcam or HD webcam - built-in or USB plug-in or

Supported Operating Systems

  • macOS X with macOS 10.9 or later
  • Windows 10*
  • Note: For devices running Windows 10, they must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.

  • Windows 8 or 8.1
  • Windows 7
  • Ubuntu 12.04 or higher
  • Mint 17.1 or higher
  • Red Hat Enterprise Linux 6.4 or higher
  • Oracle Linux 6.4 or higher
  • CentOS 6.4 or higher
  • Fedora 21 or higher
  • OpenSUSE 13.2 or higher
  • ArchLinux (64-bit only)

Supported Tablet and Mobile Devices

Supported Browsers

  • Windows: IE 11+, Edge 12+, Firefox 27+, Chrome 30+
  • Mac: Safari 7+, Firefox 27+, Chrome 30+
  • Linux: Firefox 27+, Chrome 30+
  • Note: Some features in the web client are not supported on IE.

Processor and RAM Requirements

  Minimum Recommended
Processor Single Core 1Ghz or Higher Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)
RAM N/A 4Gb

Notes:

  • Dual and single core laptops have a reduced frame rate when screen sharing (around 5 frames per second). For optimum screen sharing performance on laptops we recommend a quad core processor or higher.
  • Linux requires a processor or graphics card that can support OpenGL 2.0 or higher.

Note: Linux requires a processor or graphics card that can support OpenGL 2.0 or higher

High DPI Support

  • High DPI displays are supported in Zoom version 3.5 or higher

Bandwidth Requirements

The bandwidth used by Zoom will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G, WiFi or Wired environments.

Recommended bandwidth for Meetings and Webinar Panelists:

  • For 1:1 video calling:
    • 600kbps (up/down) for high quality video
    • 1.2 Mbps (up/down) for 720p HD video
    • Receiving 1080p HD video requires 1.8 Mbps (up/down)
    • Sending 1080p HD video requires 1.8 Mbps (up/down)
  • For group video calling:
    • 800kbps/1.0Mbps (up/down) for high quality video
    • For gallery view and/or 720p HD video: 1.5Mbps/1.5Mbps (up/down)
    • Receiving 1080p HD video requires 2.5mbps (up/down)
    • Sending 1080p HD video requires 3.0 Mbps (up/down)
  • For screen sharing only (no video thumbnail): 50-75kbps
  • For screen sharing with video thumbnail: 50-150kbps
  • For audio VoiP: 60-80kbps
  • For Zoom Phone: 60-100kbps

Recommended bandwidth for Webinar Attendees:

  • For 1:1 video calling: 600kbps (down) for high quality video and 1.2 Mbps (down) for HD video
  • For screen sharing only (no video thumbnail): 50-75kbps (down)
  • For screen sharing with video thumbnail: 50-150kbps (down)
  • For audio VoiP: 60-80kbps (down)

HD Camera Suggestions:

USB Speakerphone and Microphone

Other Peripherals

Note: Devices support vary with systems. Please test them first.

System requirements for iOS, iPadOS, and Android

Equipment:

  • An Internet connection – WiFi (a/g/n/ac) or wireless (3G or 4G/LTE)
  • (Optional) Bluetooth wireless speakers and microphone
  • Note: See the list of supported devices.

Supported Operating Systems:

  • iOS 8.0 or later:
    • Send and receive video using front or rear camera
    • iPhone 4 or later, iPad Pro, iPad Mini, iPad 2 or later, iPod touch 4th Generation, iPhone 3GS (no front facing camera)
  • iPadOS 13 or later
  • Android 5.0x or later

Supported Browsers for Web Start:

  • iOS/iPadOS: Safari5+, Chrome
  • Android: Webkit (default), Chrome

Processor Requirement:

  • Any 1 Ghz single core processor or better (non-Intel)

Bandwidth Recommendations:

The bandwidth used by Zoom will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G or WiFi

Recommended bandwidth over WiFi:

  • For 1:1 video calling: 600kbps (up/down) for high quality video and 1.2 Mbps (up/down) for HD video
  • For group video calling: 600kbps/1.2Mbps (up/down) for high quality video. For gallery view: 1.5Mbps/1.5Mbps (up/down).

Bluetooth Speakerphones and Microphones

System requirements for Virtual Background

Windows

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  • Zoom desktop client for Windows, version 5.2.0 or higher
  • Windows 10 (64-bit)
  • Intel i3 - 4-cores or higher, gen 8 or higher
  • AMD Ryzen 5/7/9 or higher

Image only with a physical green screen

  • Zoom desktop client for Windows, version 3.5.53922.0613 or higher
  • Intel dual-core 2Ghz or higher (i5/i7 or AMD equivalent) processor
  • AMD Ryzen 5/7/9 or higher

Video without a physical green screen

  • Zoom desktop client for Windows, version 4.6.4 (17383.0119) or higher
  • Windows 7, 8, or 10 (64-bit)
  • Supported processors (720p video)
    • Intel i5, i7, i9 - 2 cores or higher, gen 6 or higher, except Atom and Y series
      • Processor must have Intel GPU
      • OS must be Windows 10, 64-bit
  • Supported processors (1080p video)
    • Intel i5 - 4 cores or higher, gen 6 or higher, expect U series
    • Intel i7, i9, Xeon - 4 cores or higher, gen 4 or higher
    • Intel CPU with HD 620 integrated graphics (OS must be Windows 10, 64-bit and running Zoom client version 5.0.4 or higher and driver version 26.20.xx.xx or higher)
      • i7 2 cores; or
      • i5 2 cores with major version 26.20 or higher and minor version 7323 or higher
    • Other Intel processors - 6 cores or higher, gen 4 or higher, except Atom and Y series
    • Non-Intel processors - 8 cores or higher and frequency 3.0GHz; or 12 cores or higher
    • AMD - Ryzen 5/7/9 or higher

Video with a physical green screen

  • Zoom desktop client for Windows, version 4.6.4 (17383.0119) or higher
  • Windows 7, 8, or 10 (64-bit)
  • Supported processors (720p video)
    • Intel i5, i7, i9 - 4 cores, gen 6 or higher, except Atom and Y series
    • Intel i5, i7, i9, Xeon - 4 cores or higher
    • Intel CPU with HD 620 integrated graphics (OS must be Windows 10, 64-bit and running Zoom client version 5.0.4 or higher and driver version 26.20.xx.xx or higher)
      • i7 2 cores; or
      • i5 2 cores with major version 26.20 or higher and minor version 7323 or higher
    • Other Intel processors - 6 cores or higher, except Atom and Y series
    • Non-Intel processors - 6 cores or higher, 3.0GHz frequency or higher; or 8 cores or higher
  • Supported processors (1080p video)
    • Intel i5 - gen 5 or higher, quad-core or higher
    • Intel i7 - gen 2 or higher, quad-core or higher
    • Intel i9, Xeon - 4 cores or higher
    • Other Intel processors - 6 cores or higher, except Atom and Y series
    • Non-Intel processors - 8 cores or higher and 3.0GHz frequency or higher; or 12 cores or higher
    • AMD - Ryzen 5/7/9 or higher

macOS

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  • Zoom desktop client for macOS, 4.6.0 (13614.1202) or higher
  • 4th generation i7 quad-core or higher processor
  • 6th generation i5 dual-core or higher processor
  • Note: 6th generation i5 dual-core processor, requires macOSOS 10.14 or higher

Image only with a physical green screen

  • Zoom desktop client for macOS, version 3.5.53922.0613 or higher
  • Dual-core 2Ghz or higher (i5/i7 or AMD equivalent) processor

Video without a physical green screen

  • Zoom desktop client for macOS, version 4.6.4 (17383.0119) or higher
  • macOS 10.9 or later
  • Supported processors (720p video)
    • Intel i5, i7, i9, Xeon - 4 cores or higher
    • Intel i7, i9, Xeon - 2 cores, gen 6 or higher
    • Intel i5 - 2 cores, gen 6 or higher, and macOS 10.14 or higher
    • Other Intel processors - 6 cores or higher, except Atom and Y series
    • Non-Intel processors - 8 cores or higher
  • Supported processors (1080p video)
    • Intel i5
      • 4 cores or higher, gen 5 or higher; or
      • 2 cores with gen 7 or higher and 2.0Ghz frequency or higher
    • Intel i7 - 4 cores or higher, gen 2 or higher
    • Intel i9, Xeon - 4 cores or higher
    • Other Intel processors - 6 cores or higher, except Atom and Y series
    • Non-Intel processors - 8 cores or higher

Video with a physical green screen

  • Zoom desktop client for macOS, version 4.6.4 (17383.0119) or higher
  • macOS 10.9 or later
  • Supported processors (720p video)
    • Intel i5, i7, i9 - 2 cores, gen 6 or higher, except Atom and Y series
    • Intel i5, i7, i9, Xeon - 4 cores or higher
    • Other Intel processors - 6 cores or higher, except Atom and Y series
    • Non-Intel processors - 8 cores or higher
  • Supported processors (1080p video)
    • Intel i5 - gen 5 or higher, quad-core or higher
    • Intel i7 - gen 2 or higher, quad-core or higher
    • Intel i9, Xeon - 4 cores or higher
    • Other Intel processors - 6 cores or higher, except Atom and Y series
    • Non-Intel processors - 8 cores or higher

Linux

  • Zoom desktop client for Linux, version 2.0.91373.0502 or higher
  • Dual Core 2Ghz or Higher (i5/i7 or AMD equivalent) processor
  • A physical green screen

iOS

  • Zoom Mobile App for iOS, version 4.1.27541.0627 or higher
    • iPhone 8, 8+, or X
    • iPad Pro and the 5th and 6th generation iPad 9.7