Photo of student using computer
Westcliff University
Resources

Tech Support

Student Portal and Email

SIS (Student Information System)

SIS is where Westcliff University students can view their registration and financial account details. Academic records can be found here, as well as course schedules and announcements.

Forgot your password? Enter your username here to reset your password!

Is your SIS account disabled? If your SIS login is disabled, your Student Services Representative can reset login information at your request. Please email or call your Student Services Representative for assistance during regular office hours.

GAP (Global Academic Portal)

GAP is where current courses can be accessed. Courses open on the Saturday prior to the beginning of the course and can be found on your GAP home page. The course syllabus and assignments can be found here.

Have you forgotten your GAP login? Click Lost Password to send a link to reset the password to your associated email.

You may also request assistance or report a problem with GAP by contacting the Technology email (technology@westcliff.edu) or by chatting with us through online.

Westcliff Email

Each Westcliff University student is provided a Westcliff email address. Please login using email.westcliff.edu. We require students to communicate with administrative staff and faculty through Westcliff email to ensure privacy and security.

Don’t have access to your Westcliff email? Contact technology@westcliff.edu for support.

Technology Requirements

Each student should either possess a computer – laptop or desktop, or have access to a computer. In order to make best use of the Virtual Class Session (VCS) platform – Zoom – each student should have associated with their computer, a webcam, a microphone and a speaker. In order to participate in Virtual Class Sessions (VCSs), please review minimum requirements listed below:

  • System Requirements For PC, Mac, And Linux

    System Requirements

    • An internet connection – broadband wired or wireless (3G or 4G/LTE)
    • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
    • A webcam or HD webcam – built-in or USB plug-in
    • Or, a HD cam or HD camcorder with video capture card

    Supported Operating Systems

    • Mac OS X with MacOS 10.6.8 /(Snow Leopard) or later
    • Windows 10
    • Windows 8 or 8.1
    • Windows 7
    • Ubuntu 12.04 or higher

    Supported Tablet and Mobile Devices

    Supported Browsers

    • Windows: IE7+, Firefox, Chrome, Safari5+
    • Mac: Safari5+, Firefox, Chrome

    Processor and RAM Requirements

      Minimum Recommended
    Processor Single Core 1Ghz or Higher Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)
    RAM N/A 4Gb

    Note: Linux requires a processor or graphics card that can support OpenGL 2.0 or higher

    High DPI Support

    • High DPI displays are supported in Zoom version 3.5 or higher

    Bandwidth Requirements

    The bandwidth used by Zoom will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G, WiFi or Wired environments.

    Recommended bandwidth for Meetings and Webinar Panelists:

    • For 1:1 video calling: 600kbps (up/down) for HQ video and 1.2 Mbps (up/down) for HD video
    • For group video calling: 600kbps/1.2Mbps (up/down) for HQ video. For gallery view: 1.5Mbps/1.5Mbps (up/down).
    • For screen sharing only (no video thumbnail): 50-75kbps
    • For screen sharing with video thumbnail: 50-150kbps
    • For audio VoiP: 60-80kbps

    Recommended bandwidth for Webinar Attendees:

    • For 1:1 video calling: 600kbps (down) for HQ video and 1.2 Mbps (down) for HD video
    • For screen sharing only (no video thumbnail): 50-75kbps (down)
    • For screen sharing with video thumbnail: 50-150kbps (down)
    • For audio VoiP: 60-80kbps (down)

    HD Camera Suggestions:

    USB Speakerphone and Microphone

    Other Peripherals

    Note: Devices support vary with systems. Please test them first.

  • System Requirements For IOS And Android

    Equipment:

    • An Internet connection – WiFi (a/g/n/ac) or wireless (3G or 4G/LTE)
    • (Optional) Bluetooth wireless speakers and microphone

    Supported Operating Systems:

    • iOS 7.0 or later:
      • Send and receive video using front or rear camera
      • iPad Mini, Pad 4, new iPad, iPad 2, iPhone 6s, 6, 5s, 5, 4S, 4 and iPod touch 4th Generation, iPhone 3GS (no front facing camera)
    • Android:
      • Send and receive video using front or rear camera
      • Android 2.3.x Gingerbread
      • Android 3.x Honeycomb
      • Android 4.0.x Ice Cream Sandwich
      • Android 4.1/4.2/4.3 Jelly Bean
      • Android 4.4 Kit Kat
      • Android 5.0.x Lollipop
      • Kindle Fire HD

    Supported Browsers for Web Start:

    • iOS: Safari5+, Chrome
    • Android: Webkit (default), Chrome

    Processor Requirement:

    • Any 1 Ghz single core processor or better (non-Intel)

    Bandwidth Recommendations:

    The bandwidth used by Zoom will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G or WiFi

    Recommended bandwidth over WiFi:

    • For 1:1 video calling: 600kbps (up/down) for HQ video and 1.2 Mbps (up/down) for HD video
    • For group video calling: 600kbps/1.2Mbps (up/down) for HQ video. For gallery view: 1.5Mbps/1.5Mbps (up/down).

    Bluetooth Speakerphones and Microphones

Most course instruction materials will be presented in Microsoft Word, Excel, or PowerPoint.